An Open Letter of Gratitude to Apple

Marketing shot of MacBookPro
Dear Apple,

Firstly I have to say that I was a reluctant convert to the MacBookPro. My daughter got one for her studies at University, and the run-up to Uni, College. Her, now aging, MacBookPro stood her in good stead during her time learning about the video game industry and still does quite well considering it is now several years old. She talked me into purchasing a Mac when my old PC bit the big one.

Amazingly enough, the big reason I decided upon the MacBookPro was the iMovie editing capability which, having watched my youngster edit her video reviews on game, looked infinitely easier than anything Microsoft had on offer.

I bought my Pro in 2013. I edited quite a number of videos in the UK, before you went and changed the way iMovie works. Still, I do not do videos that much anymore so that is not a real big issue, plus I’ve gotten used to the changes now so I forgive you for making it that bit more difficult.

So far my MacBookPro has survived being taken to South Africa on a whirlwind fact-finding tour where I had to interview several sources who claimed that Nelson Mandela died in June 2013 and not December as official sources insisted. It made a trip across the ocean to Las Vegas unscathed in 2014 and even managed to escape damage at the many conventions attended at Vegas. From The Amazing Comic Con to the Star Trek Convention, my MacBook resisted all my clumsy handling to stay scratch and dent free.

Later on at the start of 2015, while in the Southwest desert of Arizona, my MacBookPro has managed to keep working after being transported via backpack all over the hardpan floor and the local “one-horse” town. It still performs admirably despite it’s carrier falling down a wash while walking across the desert.

MacBookPro 11.4"
My trusty MacBookPro

It has also survived its owner being knocked off his bicycle by a hit and run driver in Love’s Truck Stop car park. An incident that resulted in my going airborne and landing on my back. The backpack with my trusty MacBookPro clunked heavily on the hard ground and 5 weeks later, when I could finally ride my bike again, I fell off the same bike outside the local Burger King and once again my poor MacBook hit the ground hard.

Despite all these tumbles and falls, the only real damage seems to have been on the case itself. A few scratches and dings that are superficial at best. This “cosmetic” damage has not interfered with the workings of my “laptop” and it still labour effortlessly as my only blogging and vlogging device. On top of being the instrument I used to write nearly 2,000 articles for the newspaper I worked for, it still functions as my main source of news from the outside world via the Internet.

MacBookPro
My Survivor, you have to look close to see those scars…

I mention all this because I’ve never felt the need to write any sort of letter to any company, open or otherwise, about any of their products. My MacBookPro has proven to be the best purchase ever made by this consumer. Sadly, my iPhone 5 has not had quite the same track record, for some odd reason the display screens in my phone go off and I’ve had replacements twice now, but I am not complaining, as your customer service is head and shoulders above the competition.

In closing, let me just say thank you Apple for continuing to make such a workhorse of a laptop. I am writing this open letter of gratitude, admiration and praise about my MacBookPro, the one that I call survivor, and the dependable tool that I plan to use for a long, long time.

A most impressed customer,

Michael Knox-Smith

6 May 2015

South Africa a Personal Journey: On the Road to Pretoria

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While in South Africa, I visited many neighbourhoods and townships around Johannesburg as well as outlying towns. After our visit to Soweto, we waited until the next day for Pretoria. My personal journey was all too quickly coming to an end. My excitement during the entire trip was tinged with disappointment that the stay would end so soon.

But it almost got extended by a pretty significant amount of time.

After finding out a wealth of information from the first interview that D and I conducted, I realised that this part of the world, besides being a fairly dangerous place to live if you didn’t know the rules, was fascinating enough to give me material for several news stories. I relayed that information to the paper and they agreed that perhaps I should stay longer. DiMarkco just needed to check a few things out.

He left the issue open and said that we would talk about it after my second interview, which was scheduled the next day.

The second interview, revealed even more things that were fascinating and opened up many other avenues of interest. After that day had finished, L and I rang the paper on Skype to report our findings.

Speaking to DiMarkco, our boss, he asked about the possibility of extending my stay. Did I have anything to stop me from staying longer, he asked. I replied that the only thing necessitating a return would be my heart medication. But first I needed to see if I could extend my ticket. After trying to do it over the internet, I gave up and finally called the airline.

The answer was a straight forward no. There was no room for negotiation, you flew back on the original day of booking or you bought another ticket. Buying another ticket was an option that DiMarkco had thrown out there so I checked prices and found that a one way flight from Johannesburg would cost more than the paper had paid to fly me out and back.

I relayed the information to the big guy and he asked if I could stay till the middle of the month. By that time we would have our money in from advertisers to fund the ticket back. I couldn’t do it. I didn’t bring enough heart medication with me and I couldn’t afford to go to a private doctor and purchase the replacements in South Africa. I would have to leave and then come back.

That meant that I had one more day to see everything I’d been sent to see. It also meant missing out on one of the biggest interviews that had been set up. But that was my fault as I’d incorrectly said I was leaving on Tuesday morning.  I was woefully out of practise in the world travelling department.

For someone who had, at one time, travelled quite frequently; I made a few errors. One was reading my return flight information incorrectly. I had decided in my infinite wisdom that I would be departing Johannesburg  on the Tuesday, but, I was departing Monday night and arriving back in the UK on Tuesday.  Then I misread the ticket again, and decided I was leaving in the morning and not at night!

There were two incidents that gave all  those around me (and me especially) abject heart failure. The lovely people who put up with me for the four days I was in South Africa, C and L, had planned a couple of special events for my stay. A South African barbecue one evening and a traditional stew the next. I wound up missing both due to the long days D and I were putting in. I did get to sample some “left overs” from the barbecue and it was delicious, even after being warmed up in the microwave!

One of the heart attack inducing moments took place in these lovely people’s home. I decided to get all my things organised so that when I packed up, I didn’t inadvertently leave anything behind. As I gathered medication and toiletries, I decided to clear out my wallet except for some Euro’s that I’d purchased in Amsterdam.

My room during my stay.
My room during my stay.

As I went through my wallet, I noticed that my credit card was missing. I stopped and immediately started searching my luggage. It wasn’t in my suitcase or my toiletry bag. I checked my wallet, trouser pockets, shirt pockets and even sifted through my dirty laundry pile. I then remembered that C had offered to wash my travel clothes.

Eureka! I just knew that the card would be in those two items.

Wrong. They were not. L was getting very concerned, he told me if I’d dropped it anywhere whilst we had been travelling around, I needed to get it cancelled immediately, if it was not already too late.  My anxiety level cranked up another notch or two and I began another close scrutiny of all my clothing once again. It was when I bent down that I remembered one place I had not checked.

I have a place where I keep all my important things when I travel. Passports, driving license’s and credit cards. I checked and sure enough, that was where I’d put the card. it had been so long since I’d travelled that I forgot to look there when I couldn’t find it in my wallet. Calling myself many very uncomplimentary names, I went out to inform C and L that the daft old bugger had found his card.

The relief I felt was shared by all.

The second thing I messed up, as I mentioned above, was the departure day of my return flight and then the times that I needed to be at the airport. All in all, I think I impressed everyone with my overwhelming ability to be an idiot!

Luckily, my newly discovered idiocy did not extend to my work and that was done reasonably well. I went to all the places I was meant to and took well over 1,600 pictures. Some, I have used on my blog posts, and many more are being lumped into places and shared with the writing team.

On the last day of my personal and professional journey to South Africa, I packed my bags, said goodbye to one of my hosts, C as L had gone to work already. I then took myself and my bags out to the vehicle and we started on our way to  Pretoria.

To be continued…

View of Pretoria from the Union Building.
View of Pretoria from the Union Building.