There are very few customer service issues that cannot be handled with a phone call or maybe two. In the case where the service is so poor, then obviously leaving that particular company is the answer. Sometimes, things are not so cut and dried. Take smartphone apps for example. In the case of the Burger King smartphone application? Well, it is just as well that the company ditched their old slogan of “have it your way.”
Most applications work fine, but some, for whatever reason, go off into the digital wasteland that I like to think of as the Twilight Zone. Yesterday, my BK application stopped taking my password/email combination. A little frustrated, I retyped my email and asked to reset my password. Hitting submit, I was assured that an email reset was sent.
I reset my password and…
The message that my “login failed” because of an “incorrect email/password” combination pops up on my iPhone screen once again. Nothing breeds annoyance so quickly as a password problem on a smartphone. Since losing my glasses, I sometimes have to re-enter my password, and occasionally my email, because my fingers are quite a bit bigger than my iPhone onscreen keypad. (And before some smart arse comes back with “make the screen bigger” I’ll relate that the BK app stays frozen in that one size no matter what I do with the screen size controls, you also cannot “roll” the screen on its side, which also makes the keyboard bigger.)
After a frustrating morning, I go onto the Internet to the BK app support site. Filling in a form, which frustratingly asks for my last 4 digits of my electronic application BK card (Note: Hey BK, if I cannot access my application and since there is nothing that tells me what the digits are apart from the application when I am on it, making this a “required” fill in is a bit…well to be blunt, f**king stupid.) and then requires a number of answers and then you can submit.
To the right of this frustrating form is a number to call, “If you have an immediate issue.” Which, this is. It is that time of month where I have no ready cash while waiting for my tiny prison service pension. Ergo, if I want to eat, and continue to use the free WiFi trouble free, I use my PayPal to fill my BK app and eat. The application has about $15 loaded on it that I cannot touch.
I call the “immediate” number and I am told that the application people will be in touch…in a day…or to wait a day for the change to correct itself. I explain, a bit testily, that I would like to eat over the next 24 hours and get apologies and the assurance that I will be receiving an email from the service team referencing my call.
I do, indeed get an email, which infuriatingly tells me how to recover my password. Something I already know how to do and have done so repeatedly with no success, hence the call.
I wait 24 hours, as suggested, and ring back today, 3 September 2015. I am told that due to the upcoming holiday weekend that I need to wait till Tuesday and if I have heard nothing by then to call back. I repeat that I have no other real way to access my money on the card and that their “advice” means that I will be starving until at least Tuesday.
More apologies are forthcoming. The bottom line is this, I will, most likely, not get any response. Not till after the long “holiday” weekend.
It should probably be mentioned that PayPal also has issues in the area of customer service. Earlier in the year they “let the side down” on a Walmart purchase which was delivered to an old address (How on EARTH that came about is still beyond me.) I wound up paying for an item I never received.
I still use PayPal, I have to, and when I tried initially to get my money sorted via the company that I used to load $15 to my BK app, I was told to follow “protocol” and use the forms. The forms, however, do not include an option to get monies back paid on a “gift” card. It is always in reference to an item either not delivered or broken or not as promised.
Loading a gift card is not an item PayPal. Okay? Still that is another battle for another day.
In essence, despite the lovely people at my local BK, who tried like hell to help me out yesterday, my issue is still unresolved. I am still very annoyed, despite having gone down to the local Dollar Store and purchased a BK Crown card worth a tenner.
Why, you may ask, am I still annoyed? Well, I cannot reload this card. The Crown Card system does not take PayPal, which is the only “money” I have at the moment. So, it looks like I’ll be having to go back down to the store and buy another card…or two…if I want to eat, at least till my pension comes in.
Apart from that things are just peachy. (If one does not count the snotty response received from CBS EXPRESS who informed me that while I had access to SHOWTIME photos of shows, my little site was not important enough to get professional access from CBS, this after already being given access. Apparently my asking twice for access to videos of shows that I — USED TO recap and review was annoying enough to warrant that response.
So, how’s your week been? Anyone else planning on starving over the Labor Day weekend?
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