Let Us Fix Your Problem: Latest Internet Scam

Apple logoWaking this morning to a splendid 3G signal in the desert from my iPhone’s Hotspot, I finished up my previous night’s review and uploaded it. As I went to publicize the piece I got an “alert” from applemac.us saying that a porn site “pornjizz” was attempting to hack my system. It warned that stopping my browser or restarting my computer would cause valuable information to become more accessible and to stop what I was doing immediately and ring the support number – 1-844-608-4612.

Alarm bells ringing in my mind, I did indeed cease and desist my publicity efforts and rang the number. The first clue that told me something was wrong here was the lack of Apple-ness by the chap who answered the phone. Indian, as in from India or Pakistan, he was polite enough but answered as technical department and not with his name.

I read off the message on the screen and he immediately informed me that they could take care of my problem with little fuss and I did not need to do a thing. Okay, I responded slowly, what happens next, the technician then read me off a url which I needed to type into my search engine, it was: www dot fast support dot com.

The second alarm went off because there was an obvious lack of Apple anywhere in the address provided. The third and final alarm, which by this time sounded like a fire alarm on steroids, was the next thing out of the technician’s mouth.

“We will take control of your computer and fix the problem in minutes.”

*Freeze Frame.*

I thanked the chap for his help and told him that my phone signal was fading and needed to ring him back. He offered to ring me back within the next 10 minutes. I thanked him and when he rang back, explained that I could not use my laptop and my phone at the same time and would ring them later.

Ringing the real Apple support number which is a 1-800 number…always…I got the familiar Apple answer where I was informed how long my wait would be, asked certain questions, sent to the right department and when the technician came on the line she gave me her name. The lovely lady informed me that yes this was a scam where they could charge you for the amount of time they took to “fix” your problem.

I pointed out that they also wanted to take control of my laptop which would have given them access to all my information. She congratulated me on recognizing that it was a scam and for calling them to double check.

Speaking earlier to the fake technician at no time did he ask for my serial number or what Apple product I had. He also zoomed in on the “let us take control of your computer” bit. With nothing but an on-screen alert, which claimed to be from Apple, and a 1-844 number he expected me to let him access my computer.

Not happening mate.

Looking at the site later the thing looks genuine enough but it is not, just as the real Apple folks.

So be advised there is a new scam in town. I assumed it was a Chrome issue but Stephanie at Apple assured me that the message was showing up on Safari as well. So consider yourself warned, if you see a message from applemac.us with the following number attached 1-844-607-4612 disregard the information and do not bother to call the number. Completely ignore the fast support dot com instructions, if you do ring, and do not let anyone you do not know or trust take control of your computer or laptop.

Oh, and in case you were wondering, the above urls have been spelled out since I could not get WordPress to stop putting a link to the fraudulent site in my article.

10 June 2015

Michael Knox-Smith